Terms of sale
All online purchases made on the WHATFOR.com website are subject to the user reading and accepting these terms and conditions of sale.
Article 1 - Preamble
These general terms and conditions of sale (hereinafter referred to as the "T&Cs") govern the relationship between all Customers and Stella Fashion a company with head offices located at 38, Rue du Mont Thabor, 75001 Paris, and registered with the Paris Registry of Trade and Commerce under number 749 923 066(hereinafter referred to as "Stella Fashion").
You can contact a member of the sales support team at +33(0)1 45 08 14 12 or via the contact form on our Website.
Our T&Cs apply without restriction or reservation to all Items available to buy on the Website and prevail over any other document.
The T&Cs that apply to an Order are those published on the Website on the day on which the Customer places their Order.
All Orders placed on the Website are subject to the Customer reading and unreservedly accepting these T&Cs and the applicable prices beforehand.
Payment for the Order on the dedicated Order confirmation website page constitutes acceptance of the T&Cs.
As the Website may be subject to change, Stella Fashion reserves the right to adapt or modify these T&Cs at any time. Consequently, Customers are invited to check the T&Cs prior to placing any new order. Customers expressly agree to all new versions of the T&Cs upon placing a new Order.
Article 2 - Definitions
"Item" refers to a product of any kind available to purchase (via the electronic retail service) on the Website.
"Customer" refers to any non-trading natural person aged 18 or over with full legal capacity or parental authorisation allowing them to place an Order on the Website.
"Order" refers to a commitment to purchase all the Items a Customer selects via the Website's electronic retail service.
"Website" refers to the website hosted by Shopify and accessible at WHATFOR.com.
Article 3 – Orders exclusively for non-business Customers
The Items on the retail Website are to be purchased exclusively by non-business Customers.
The Website cannot be used by professional retailers whether acting individually or as a group, and irrespective of the manner in which they sell their products (online marketplaces, malls and shopping centres, intermediaries, and brick-and-mortar stores, most notably).
The Customer acknowledges and expressly accepts that the Items displayed on the Website may only be purchased in quantities that amount to an average Customer's needs. This applies to the number of Items ordered in a single Order, and the number of individual Orders placed that comply with standard quantities for an average Customer ordered for the same Item.
Stella Fashion reserves the right to refuse an Order clearly placed by a professional seller, at its discretion.
All Customers acknowledge they understand the flaws inherent to Internet reliability, particularly in terms of security related to data transfers, non-guaranteed continuity in accessing the Website, and non-guaranteed performances with respect to the volume and speed of transferring data and the spread of viruses.
Stella Fashion wishes to draw Customers' attention to the importance of implementing anti-virus security measures and solutions on their computers and mobile devices.
Article 4 - Items
The Items for sale are those displayed on the Website. Offers are valid for as long as they are displayed on the Website.
Items are offered in the quantities displayed on the Website.
Stella Fashion reserves the right to withdraw any Item on its Website for sale at any time and/or to replace or change any Item information displayed on this Website.
Should an Item become unavailable once an Order has been placed, the Customer will be informed of the fact by email, and their Order automatically cancelled.
Stella Fashion undertakes to issue a refund for the Item as soon as possible and no later than 14 (fourteen) days following the Order cancellation.
Items for sale on the Website are only available for delivery in the following regions: Mainland France, Euro zone countries.
Product specs for Items sold on the Website (photos, images, descriptions, etc.) may change over time. The image of the Item displayed on the Website at the time of ordering is the one to be taken into account by the Customer.
On its Website, Stella Fashion displays in a clear and comprehensible manner all information provided for by Article L.111-1 of the French Consumer Code.
In the event of errors or omissions pertaining to an Item description, Stella Fashion's liability is limited to refunding reasonable costs for returning the Item as paid for by the Customer.
Article 5 – Customer accounts
Any individual is free to create, free of charge, a Customer account via the "Create an Account" section on the Website.
Customers can create their account by providing the information requested by the Website.
Upon creating a Customer account, the Customer is required to enter data that allows them to be identified, under their full responsibility and control and undertakes to provide full, exact, and up-to-date details, and not to take on a third-party identity, or to conceal or alter their age.
Upon creating a Customer account, the Customer is asked to choose their log-in details (email address) and password.
Log-in details and passwords are private and confidential. Customer accounts are strictly personal, and allow the Customer to log in before confirming each Order.
Stella Fashion takes all necessary useful precautions and undertakes to protect its Customers' personal data.
The Customer does, however, acknowledge they understand the importance of keeping their password secret, and undertakes not to share it with a third party for any reason.
If they suspect their log-in details and password of being used by a third party, the Customer is required to inform Stella Fashion of the fact immediately in order to change their password and/or opt to close their Customer account.
Stella Fashion reserves the right to close any Customer account and refuse to sell to a Customer in the event of non-payment for one or several previous Orders.
In this event, Stella Fashion shall email the Customer in question at the email address provided by the latter upon setting up their Customer account, informing them that their log-in details and password have been deactivated, and their account closed.
Customers are granted a notice period of eight (8) calendar days, allowing them to share their comments with Stella Fashion, without prejudice to their Customer account being closed at the end of the notice period.
Generally speaking, Customers are informed that their account may be closed following the Customer's first email request to Stella Fashion.
Article 6 – Ordering Items
Any Order placed by a Customer implies an obligation of payment.
As reiterated in Article 2 of the T&Cs, Customers must be aged 18 or above and have full legal capacity, or guarantee that they have parental authorisation if a minor, in order to place an Order.
To place an Order, Customers follow the Website's purchasing process and click on "Order" to submit their Order.
Paying for the Order implies full acceptance of these T&Cs, the price of the Items, and the content of the Order.
Once their payment has been approved, Stella Fashion sends the Customer an Order confirmation email.
All Orders are subject to Stella Fashion's prior acceptance, and are only definitively confirmed once the Customer has received an email confirming their Item(s) has/have been shipped.
All Orders may be refunded if the conditions in which they were placed constitute a breach of these T&Cs.
If the Customer does not receive an email following their Order, they must contact Stella Fashion in accordance with the process described under Article 18 of these T&Cs.
In no case can Stella Fashion be held liable in the event of a data input error or shared data input error for which the Customer is responsible and which prevents the Customer from receiving the order confirmation email and/or the Order.
Customers are advised to print out their Order confirmation email.
For any questions on tracking Orders, Customers are asked to check their Customer account on the Website or contact the Customer Service team following the process outlined in Article 18 of these T&Cs.
Article 7 – Prices of Items
The prices on the Website are given in Euros and are inclusive of all taxes (incl. taxes), excluding delivery costs.
They include VAT and any discounts or reductions applicable on the day of ordering.
Any new taxes or contributions, and in particular environmental contributions, may result in lower or higher prices for the Items.
Item prices exclude delivery costs (shipping, packaging, and order processing, in line with the costs in force).
Delivery costs are specified on the Website prior to the Order confirmation.
Stella Fashion reserves the right to modify the prices for the Items at any time, with Items billed based on the prices in force at the time each Order is placed.
The billed price for the Items is therefore the price given upon ordering.
Article 8 – Order payment
All Orders placed imply an obligation of payment by bank card, linked to a bank account with sufficient funds.
Orders are only deemed confirmed and definitive once full payment of the price and Order costs has been received.
The price billed to the Customer is the price given in the Order confirmation emailed to the Customer.
Orders are payable immediately using one of the following means of payment: bank card, Visa, MasterCard, or American Express.
Once their Order has been shipped, the Customer receives an email informing them that their invoice, including delivery costs and the VAT applicable on the day of ordering, is accessible online in their Customer account.
Transactions made on the Website are handled by the secure online payment platform STRIPE.
This solution provides secure pages for payment data input: card number, expiry date, and security code.
This encrypted platform then transfers this payment data to the bank in a 100% confidential process, making the data inaccessible to third parties.
Customers can save their bank card details to their Customer account, in which case the data remains encrypted and inaccessible.
Article 9 – Delivery
9.1 Delivery conditions
Items are only shipped to mainland France and Euro zone countries.
Customers receive an Order number by email, confirming that the Order is being processed. Customers are kept informed of the various stages of their Order by email.
Shipping information is emailed to the Customer at the email address the latter provides in their Customer account.
During home delivery:
- Customers can track their Order's progress on the transporter's website using their shipping number.
- Customers are informed that they are responsible for providing all clarifications needed to ensure their Order is shipped smoothly, and to ensure the ordered Items are correctly delivered (building entry codes, building number, apartment or house number, details for accessing the front door, etc.).
- If a Customer is absent during delivery, they will be left an attempted delivery notification explaining how their package is being stored and how it will be made available. This is the transporter's full and sole responsibility.
- A delivery slip is included in the package, providing a summary of the Item(s) ordered and delivered.
- Customers assume full and exclusive risk for loss of or damage to their Items from the moment they are delivered.
9.2 Delivery costs
9.2.1 Orders shipped to mainland France
For standard home deliveries to mainland France, Customers are eligible for free delivery on Orders above a certain amount. Customers are informed of the minimum Order amount for free home delivery upon placing their Order on the Website.
Customers acknowledge and expressly accept that extra shipping costs will be invoiced in addition to their Order if the latter does not reach the minimum Order amount for free delivery. Delivery costs are specified on the Website upon ordering.
9.2.2 Orders shipped to the Euro zone countries
For standard home deliveries to the Euro zone countries, Customers are invoiced for extra delivery costs in addition to their Order. Delivery costs are specified on the Website upon ordering.
9.3 Delivery times
Items are delivered to the delivery address provided by the Customer upon placing their Order, no later than the date given upon ordering, and depending on the delivery country.
Stella Fashion undertakes to ensure that deliveries are made within a maximum of 30 (thirty) calendar days from the day on which the Order was placed, irrespective of the delivery method chosen.
If delivery is delayed beyond the maximum period mentioned above, the Customer can contact Stella Fashion's Customer Service team for information on the extra delivery time needed for their Order, with Stella Fashion undertaking to ensure the new delivery time is reasonable.
Should Stella Fashion fail to comply with this new delivery time, the Customer may terminate the agreement by email or letter, and be refunded for their Order.
The sale will be considered terminated upon Stella Fashion receiving the email or letter in which the Customer informs it of their decision, provided no delivery has been made between the Customer's email or letter being sent and received.
If an Order is definitively cancelled, the Customer shall receive a refund for the full amount paid for their Order in the 14 (fourteen) days following the Customer's withdrawal.
Deliveries are considered complete upon the package being made available to the Customer, notably by the transporter, confirmed by the monitoring system used by the transporter.
If the package is damaged, or if the Item does not match the Item ordered by the Customer, the latter must trigger the returns procedure outlined in Article 11 below within 14 (fourteen) calendar days of shipping.
Article 10 - Right of withdrawal
In compliance with Articles L.221-18 et seq. of the French Consumer Code, all consumers have the right to cancel their order at any point, no later than 14 (fourteen) calendar days following the date on which they receive their Item(s), with no justification needed, and no penalties applicable.
To exercise their right to withdrawal, the Customer must inform Stella Fashion of their decision to withdraw in an unambiguous declaration made via the WHATFOR.com Website.
The Customer may use the template withdrawal form available on the service-public.fr website (https://www.service-public.fr/professionnels-entreprises/vosdroits/R38397). Using this form is optional.
After having notified Stella Fashion of their decision to withdraw under this Article, the Customer undertakes to return the Item(s) in question no later than 14 (fourteen) days from the date on which notification is issued. This timeframe shall be deemed to have been observed if the Customer returns the Item(s) in question before the 14-day (fourteen day) period expires.
Any withdrawal submitted beyond the aforementioned 14-day (fourteen day) period shall not be accepted.
Only new, unworn, and clean Items can be returned. Items must be returned in their original packaging, or in packaging that ensures an equivalent level of protection, along with their tags and labels.
Returns may be made by post, in line with the below guidelines.
Article 11 - Returns process
The Customer accepts and expressly acknowledges that Stella Fashion does not have an exchange policy. Therefore, Items ordered cannot be exchanged.
Customers are informed that an Order may only be returned via the WHATFOR.com Website.
Stella Fashion shall not refund the Customer if the latter returns their Order using a process other than the one given on the Website.
Once the returned Item(s) has/have been checked, Stella Fashion undertakes to refund the Customer as soon as possible following receipt of the withdrawal request.
Should Stella Fashion fail to receive the Item(s) in question or proof of shipping, the company reserves the right to delay the refund until the day on which it receives the Item(s) in question, or until the Customer provides proof that the Item(s) in question has/have been shipped.
All sums paid for the purchase (s), excluding delivery costs, will be (refunded) to the Customer's bank account used for payment for the Item (s) when ordering. The return costs will be (charged to) the company Stella Fashion which will provide a pre-paid return slip to the customer.
NB: As an exception, concerning the items (bought) during private sales or during sales periods, the return vouchers will not be taken in charge or issued by WHAT FOR. The customer must return the items to the (following) address : PARINORD LOGISTIC DISTRIBUTION, 400 rue de la Belle Etoile, 95958 ROISSY CDG CEDEX by choosing the shipping method of their choice, subject to having (and keeping) proof of sending of returned items. The cost of returns will be the sole responsibility of the customer.
Article 12 – Legal guarantee of conformity – Guarantee against hidden defects
All Items supplied by Stella Fashion come with the legal guarantee of conformity provided for by Articles L.217-4 et seq. of the French Consumer Code, and the guarantee against hidden defects provided for by Articles 1641 et seq. of the French Civil Code.
The Customer has two (2) years from the day on which they receive their ordered Items to activate the legal guarantee of conformity. In such a case, they shall be given the choice between having their Item repaired or replaced, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code.
The Customer is exempt from needing to show evidence of their Item's lack of conformity in the twenty-four (24) months following the Item being delivered.
In activating the guarantee against hidden defects, Customers may choose between cancelling the sale or reducing the price of the sale, in accordance with Article 1644 of the French Civil Code.
Article 13 - Evidence
The Customer acknowledges and accepts that the Order's recording systems constitute evidence of all transactions that take place between Stella Fashion and the Customer.
The Customer acknowledges and accepts that confirming their Order constitutes evidence of their acceptance of these T&Cs (and any potential updates), and this for each Order placed.
To this effect, the Customer acknowledges and accepts that the digital data stored on Stella Fashion's servers in reasonable security and integrity conditions are irrefutably considered as evidence of acceptance of these T&Cs and evidence of all transactions between Stella Fashion and the Customer.
In light of this, these elements constitute evidence, and when produced as evidence by Stella Fashion in the context of any litigious or other proceedings, shall be considered admissible, valid, and enforceable in the same manner, under the same conditions and with the same evidential value as any document drawn up, received, or kept in writing.
Customers may print, download, and save a copy of these T&Cs in hard or digital form at any time.
Article 14 - Liability
Stella Fashion reserves the right to modify the information on its Website at any time and without prior notice.
Stella Fashion undertakes to describe the Items on sale on its Website as accurately as possible, and to ensure the information shared on its pages is updated to the best of its ability.
The Customer acknowledges and accepts that the prices of Items may vary between the Website and stores, and that this price difference cannot under any circumstances serve as the basis for a request for a full or partial refund of Items purchased either on the Website or in stores, other than under the Customer's right to withdrawal in the conditions specified in Article 10 of these T&Cs.
Stella Fashion cannot be held liable should it fail to fulfil any of its contractual obligations as a result of unforeseeable circumstances or force majeure as defined by Article 1218 of the French Civil Code.
Stella Fashion cannot be held responsible should it fail to deliver or be delayed in delivering its Orders as a result of events outside its control (hereinafter referred to as a "Force Majeure Event").
Force Majeure Events include all acts, events, non-fulfilments, omissions, or accidents outside of Stella Fashion's control, and include (but are not limited to):
- Strikes, closures, and other industrial action.
- Civil unrest, rioting, invasion, terrorist attacks or threats of terrorist attacks, war (declared or undeclared), or war threats and preparations.
- Fires, explosions, storms, flooding, earthquakes, landslides, pandemics, or other natural catastrophes.
- Unusable rail, boat, plane, and road transport, or other private and public means of transport.
- Unusable public and private telecommunications networks.
- Acts, orders, decrees, legislation, regulations, and restrictions issued by all governments.
- Strikes, failures, or accidents in maritime, postal, or other transport methods.
These T&Cs shall be suspended for as long as the Force Majeure Event lasts, and the Order processing and delivery times extended accordingly.
As far as possible, Stella Fashion shall make every effort to bring the Force Majeure Event to an end, or to find alternative solutions to allow it to fulfil its contractual obligations despite the Force Majeure Event.
Article 15 – Using the Website
Stella Fashion grants the Customer a limited license to make personal use of the Website, excluding any professional or commercial use.
In no event is the Customer permitted to download or modify any or all of this Website without Stella Fashion's prior express written approval.
This Website and all parts of it cannot be reproduced, copied, sold, downloaded, changed, or used for commercial or professional reasons without Stella Fashion's prior express written approval.
Stella Fashion authorises the Customer on a non-exclusive and revocable basis to create a hypertext link redirecting to the Website's home page provided the link does not undermine its interests. An example of content that may undermine Stella Fashion's interests would be inserting a hypertext link that suggests that the Items are supposedly counterfeit. Stella Fashion cannot be held liable for the creation of such hypertext link in any way whatsoever.
Article 16 – Marketing offers - Newsletters
Stella Fashion may send Customers information pertaining to the brand's Items as well as marketing offers by post, email, text message, phone, or via all online spaces managed by Stella Fashion or any of its subsidiaries on social media, subject to the Customer's prior approval.
Customers can opt out of these marketing materials free of charge and at any time by clicking on the "Unsubscribe" link contained in every email, or by asking in store, via their online account, by letter, or by texting back STOP.
Article 17 – Intellectual property
The elements published on this Website remain the exclusive property of the publisher, and are protected by copyright, trademark, and patent law.
Any copying or sharing of these elements without the publisher's prior written approval may result in legal proceedings.
Article 18 – Customer Service
For any information, questions, help with tracking an Order or activating a guarantee, Customers are asked to contact the Customer Service team by email at firstname.lastname@example.org or by filling in the form on the Website's contact page.
Article 19 – Applicable law – Mediation - Disputes
These T&Cs are governed by and construed exclusively in accordance with French law.
In the event of a dispute, the Customer must first contact Stella Fashion's Customer Service team with a view to reaching an amicable solution.
In compliance with the provisions of the French Consumer Code concerning amicable dispute settlements, Stella Fashion is a member of the French Ombudsman Service Devigny Mediation, which can be contacted as follows: 9, avenue René Gasnier D01 – 49100 Angers – https://devignymediation.fr/.
Once the Customer has contacted Stella Fashion in writing, they may contact the Ombudsman Service for all consumer disputes where no resolution has been reached.
Should the Customer and Stella Fashion fail to reach an amicable solution, all disputes shall be subject to the jurisdiction of the competent courts.