Refund policy

Article 11 - Returns process

11.1 Exchanges

The Customer accepts and expressly acknowledges that Stella Fashion does not have an exchange policy. Therefore, Items ordered cannot be exchanged.    

11.2 Returns

Customers are informed that an Order may only be returned via the Website. 

Stella Fashion shall not refund the Customer if the latter returns their Order using a process other than the one given on the Website.  

Once the returned Item(s) has/have been checked, Stella Fashion undertakes to refund the Customer as soon as possible following receipt of the withdrawal request. 

Should Stella Fashion fail to receive the Item(s) in question or proof of shipping, the company reserves the right to delay the refund until the day on which it receives the Item(s) in question, or until the Customer provides proof that the Item(s) in question has/have been shipped.

All sums paid for the purchase (s), excluding delivery costs, will be (refunded) to the Customer's bank account used for payment for the Item (s) when ordering. The return costs will be (charged to) the company Stella Fashion which will provide a pre-paid return slip to the customer.  

NB: As an exception, concerning the items (bought) during private sales or during sales periods, the return vouchers will not be taken in charge or issued by WHAT FOR. The customer must return the items to the (following) address : PARINORD LOGISTIC DISTRIBUTION, 400 rue de la Belle Etoile, 95958 ROISSY CDG CEDEX by choosing the shipping method of their choice, subject to having (and keeping) proof of sending of returned items. The cost of returns will be the sole responsibility of the customer.