FAQ

How do I choose my size ?

To help you to choose the right size, you can refer to the size guide available on each item page, above the list of sizes.

Advices on the fit of each model are available above the "add to cart" button. They will help you choose your size as precisely as possible.


Are the payments secure ?

Whatfor.com provides safe and secure checkout by encrypting your credit card information (card number, expiration date and the visual cryptogram) using STRIPE, a secure online payment platform.

This platform encrypts and transmits these payment data to the bank, in complete confidentiality and makes them inaccessible to anyone.

You can save your banking data on your customer account. The data in this case remains encrypted and not accessible.


Is it possible to pay in instalments ?

We offer you the option to pay in instalments thanks to our French partner, Alma.

Alma is a secure instalment payment platform that lets you pay for your What For purchase in several instalments.

Choose this option while finalising your purchase. All information and the procedure to follow will be transmitted to you.


What should I do if an item is unavailable ?

If the item you are looking for is no longer available on our website whatfor.com, you can refer to the " About us" section.

You will find in this section the location of our stores and points of sale in France.


How do I know you have received my order ?

Once you've placed your order, you will be directed to an order confirmation message that will contain a summary of your order. This information will also be emailed to you stating that your purchase has been validated and paid.

You can always see your order history by logging on your account whatfor.com and in the « order history » section.


Where is my order ?

By logging into your account on whatfor.com, you can access the "Order History" section and choose the last validated and paid order.

By clicking on "track my order", you will be redirected to the Colissimo website that will inform you of the status of your order.

In addition, the tracking number of your order is sent to you by email as soon as your purchase has been prepared for shipment.


Can I edit my order ?

Your order can be modified as long as it is not validated.

You can add or delete several items already in your cart.

Once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.

 

When will my account be debited?

The payment will be debited as soon as the payment is validated.


What is the delivery method ?

We use exclusively home delivery. Indeed, your parcel is handed directly to you or delivered in your mailbox.

If neither of the 2 options mentioned is possible, you will be able to withdraw your parcel in the post office to which you are attached.


What countries do you ship to ?

We can deliver orders to Metropolitan France but also to the Euro Area Countries.


Can I ship to a different adress other than my billing adress ?

Yes, you can have your parcel shipped to an alternative address.

How to do it ?

- Log in or create your account

- Click on " order " to validate your cart

- In the "Ship to" tab, you can click on "Modify" and validate by clicking on "Continue to shipping".


Delivery times ?

Whatfor.com offers 3-5 business day shipping for orders to France, and 6-10 business day shipping for orders to the Euro Area countries.

Business days do not include Saturdays, Sundays, or France Public Holidays. 

Shipping costs ?

Whatfor.com offers you FREE shipping on orders 139€ and over.

For orders totaling less than 139€, there is a delivery charge of 12€ for domestic orders (France), and of 15€ for the Euro Area Countries.


How long will it take my order to process for shipment ?

It takes between 24 to 48 hours during business days. However, depending on certain periods (sales, private sales), the time can be extended to 72 hours (business days).


My tracking number doesn’t work, why ?

Tracking number is only available once the order has been despatched.


Returns and refunds policy

Items must be unworn in its original packaging (shoe box, dust bag).

Shoes must be tried on indoors.

All returns are subject to validation and approval at What For’s discretion.

The return address can be found on the return label that was sent to you via email contact@whatfor.com


How long do I have to return an item ?

Please return unsuitable items within 14 days of receiving your order.

If you have exceeded this period, you can no longer obtain an exchange or refund.


Can I return or exchange an item purchased on www.whatfor.com in store ?

Orders placed on the website cannot be returned or exchanged in store.



How do I return an item ?

You have 14 days from the date of delivery to return your item.

Items must be unworn in its original packaging (shoe box, dust bag)

Please send an email to our customer service at the following address : contact@whatfor.com; a return label will be sent to you by email. Re-pack the item in its original packaging or a secure one with the return label attached on it.


The size does not fit, how can I exchange it ?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the size of your choice.

If you wish to exchange your size, you must :

- Send an email to contact@whatfor.com , stating your order number

- You will receive an email with the return label.  Once you have print your return label, re-pack the item in its original packaging or in a secure one, with the return label attached on it and you're ready to post it off.

- All returns are subject to validation and approval at What For’s discretion before you receive your refund.

- Place a new order to receive the size of your choice

 

Do I have to pay for the return shipping costs ?

In case of return or exchange of an item, the costs are offered by whatfor.com. To do this, you must use the prepaid return label that was sent to you by email by our customer service.

If you use a different procedure than the one provided by whatfor.com, we will not be able to pay for the additional costs incurred.


There is no return label in my parcel, how do I return ?

A return label is not automatically included in every parcel sent.

To obtain one, you must write to contact@whatfor.com  (see also "returns and refunds policy").

 

How long does it take to get a refund ?

The refund period depends on the date of return of the item to our warehouse, as well as its condition.

All items are refunded within 30 days.


Privacy policy :

What For is committed to protecting and respecting the privacy of your personal data.

Your personal data are protected and cannot be sold to third parties or any providers, as stipulated in our general terms and conditions.

 

Can I unsubscribed from your newsletter but still be a What For customer?

At the bottom of the Newsletter, you will find an unsubscribe link, click on it and you will be unsubscribed. If you need to, you can contact us at the following email address: contact@whatfor.com

 

I forgot my password, how do I reset it ?

On your login page, enter the email address of your account and click on "forgot password". Check your inbox for a password reset email. If you didn’t receive the email, please check your junk box.

You can then enter a new password.

 

How to contact the customer service ?

You can reach whatfor.com customer service by email : contact@whatfor.com